Frontier Global UW Limited values your privacy and we are committed to protecting your personal information when you visit this website. This Privacy Notice relates to our use of personal information you provide through this website. When you provide personal information through our website, we are obliged to handle and protect your information in line with applicable legislation and regulation. In continuing to use our website, you provide your acceptance and agreement to this notice.
Frontier Global UW (Australia) Pty Ltd is committed to protecting Your privacy. Frontier Global UW (Australia) Pty Ltd collects, uses and retains your Personal Information in accordance with the requirement of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended or replaced when required.
What data do we collect?
When you submit an enquiry for our services, we may ask for personal information, being information that could be used to identify you either on its own or with other data. This may consist of your name, email address, postal address and telephone number.
The primary purpose for our collection and use of your personal Information is to enable us to provide insurance services to you. Frontier Global UW (Australia) Pty Ltd only collects personal information by lawful means and only ever related to our products and services.
How is this information used?
We use your personal information to contact you about an enquiry you have submitted through this website. Under the General Data Protection Regulation (GDPR), updated from time to time, we consider we have a legitimate interest to use your personal data in this way. If you choose not to provide such information, we may not be able to respond to you or provide information about our services.
How and where is my personal information shared?
We will keep your information confidential except where disclosure is required by law or regulation. However, we may disclose general statistical information regarding use of our website in the following circumstances:
1) to prospective commercial partners
2) in the event that we buy or sell any business or asset
3) if we or substantially all of our assets are acquired by a third party
We keep personal data for the minium periods required by law or regulation. We dispose of all personal data after this time securely.
We collect your personal information (which may include sensitive information) at various points including, but not limited to, when you are applying for, amending or renewing an insurance policy with us or when we are processing a claim. Personal Information is sometimes obtained directly from you, but usually via a third party such an insurance intermediary (broker) or your employer (e.g., in the case of a group insurance policy). When information is provided to us via a third party we use that information on the basis that you have agreed or would reasonably expect us to collect your personal Information in this way. We take reasonable steps to ensure that you have been made aware of how we handle your Personal Information.
Where is my information stored?
Information that you submit through this website is sent to a computer located in the UK. This is necessary to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to our other offices and other reputable third-party organisations which may be situated outside the European Economic Area (“EEA”). By submitting your personal data through this website, you agree to such transfer, storage and processing. We will hold your personal information on our systems for such time as is necessary for the relevant service. Prior written consent is obtained before personal data is transferred outside the EEA.
When do we disclose your personal information?
We may disclose the information we collect to third parties, including:
- the policyholder (where the insured person is not the policyholder, i.e. group policies);
- service providers engaged by us to carry out certain business activities on our behalf (such as claims assessors),
- intermediaries and service providers engaged by you (such as current or previous brokers);
- government agencies (where we are required to by law);
- other entities within the Frontier group of companies
In the circumstances where Frontier Global UW (Australia) Pty Ltd discloses your personal information to the Frontier group of companies, third parties or third parties outside of Australia we take steps to protect Personal Information against unauthorised disclosure, misuse or loss.
Can I find out what personal information is held about me?
What are my data protection rights? Under data protection legislation and regulation, you have certain rights regarding your personal data (including rights of access, right to rectification, right to deletion, right to restrict processing and the right to object). We do not use automated decision making including but not limited to profiling. If you wish to make a data request or exercise your rights, please write to our registered office address. We are not obliged to comply with manifestly unfounded or excessive requests.
Your decision to provide Your Personal Information
In dealing with us, you agree to provide us with Your Personal Information, which will be stored, used and disclosed by us as set out in this Privacy Statement.
If you have a complaint regarding our use or handling of personal data, please write to us at our registered address.You may also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk