Complaints Policy
In the event that you wish to make a complaint, for all matters, please contact us on:
complaints@frontierglobaluw.com
and we will endeavour to resolve your complaint as soon as possible.
In the event that your complaint relates to the insurer, we will report your complaint directly to them. However, should you wish to complain directly to the insurer, you may do so by identifying the contact details of the insurer on your policy wording. Please do not hesitate to contact us if you have any doubts on this matter and we will be happy to help you.
If your policy is placed with a Lloyd’s Syndicate (please refer to your policy wording – or ask us if you are unsure) and you are not satisfied with the response either from us or the Lloyd’s Syndicate and you wish to ask Lloyd’s to investigate your complaint, please be assured that Lloyd’s will investigate the matter and will provide you with a final response.
You can contact Lloyd’s about your complaint directly as follows:
Complaints
Lloyd’s
One Lime Street
London
EC3M 7HA
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints
If you are unsure or have any queries relating to this, we will be happy to assist you.
If your complaint cannot be resolved to your satisfaction and you are an eligible complainant (a private individual or small business), you may refer your complaint to the Financial Ombudsman Service (FOS) whose contact details are:
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
